Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we cannot. We publish research-based guides and reviews about casinos not on GamStop for adults in the UK. We are a comparison site, not a casino, so we cannot access or change anyone's account.

Who you are contacting

Non Gamstop Casinos is an independent information site at first-counsel.co.uk. We compare casino features, bonus terms, payments, withdrawals and protections so readers can understand what they are looking at. The publisher may earn commission if you join a casino through a link on our pages. Commission does not decide how casinos are ranked or what we say about them.

We do not operate any casino. That matters when you write to us, because some problems can only be fixed by the casino itself or by the body that oversees it.

What we can help with

• Corrections: if a bonus term, payment detail or other fact on a page looks out of date or wrong, tell us which page and what you saw. Offers change often, so we date time-sensitive findings and welcome flags. Our facts were last checked on 30 September 2026.
• Questions about our reviews: how we reached a view, what a term such as wagering requirements means, or why a casino is ranked where it is.
• Feedback and topic suggestions: things you wish a guide explained more clearly.
• Editorial or business enquiries: if you represent a company, say who you are and what you propose. Commercial contact does not buy a ranking or a favourable write-up.
• Privacy or data requests relating to this website.

What we cannot do

• We cannot chase a withdrawal, reopen a closed account or reverse a bonus decision. Contact the casino's support team first, using the complaints route in its terms.
• We cannot guarantee that any casino will pay out, and we cannot act as a mediator with legal force.
• We cannot remove you from, or add you to, GAMSTOP. Only GAMSTOP handles that.
• We cannot give legal, financial or debt advice.

How to write to us

Use the contact details or form shown on this site. We do not list any other address, so be wary of anyone claiming to be us from another channel. We will never ask for your casino password, card number or identity documents.

1. Give a clear subject line, such as "Correction: bonus expiry" or "Question about a review".
2. Name the page or casino you mean. The page address or title is enough.
3. Describe what you saw and, for corrections, where you found the newer information.
4. Leave out sensitive personal and account details. We do not need them.

We read messages from real people and aim to reply, but we have not set a fixed response time. Busy periods may mean a delay.

Before you contact a casino about a problem

If your question is about an account, a withdrawal or a bonus, these steps usually get further than writing to a review site:

• Save screenshots of the bonus terms, your balance and any messages.
• Check whether the delay involves identity verification or a source-of-funds check. Casinos often require these before paying out.
• Raise it with the casino's customer support, then use its formal complaints procedure if the reply is unsatisfactory.
• If the casino names a licensing body or dispute service in its terms, you can take the complaint there. Check that the licence claim is genuine before relying on it.

Sites that are not on GamStop usually hold overseas licences rather than a UK Gambling Commission licence, so UK regulator complaint routes and protections may not apply. Our guide to trusted non GamStop casinos for UK readers explains licensing, payments and the trade-offs in more detail.

Support if gambling is causing you harm

If gambling is causing you worry, you do not have to work it out alone. These services are free and confidential:

• GamCare: the National Gambling Helpline and live chat offer support at any time. Check GamCare's website for the current number.
• GAMSTOP: a free service that lets you self-exclude from online gambling companies licensed in Great Britain. It does not cover sites outside that system.
• Self-help tools: deposit and loss limits, time-outs and gambling blocking software can help. Use them on every account you hold.

If you have excluded yourself through GAMSTOP, think carefully before joining any site outside it. Gambling should never be treated as income or a way out of money problems. If you are in financial difficulty, free debt advice is available from UK charities.

Corrections policy in brief

We separate what we have confirmed from what casinos advertise and from questions still open. If you tell us something is wrong, we check it against the casino's published terms and update the page where the evidence supports it. We only write about casinos we have supplied reviews for, and we do not claim to have deposited or withdrawn money ourselves.

Thank you for reading, and for helping keep these pages accurate.